Identity and address

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, we allow ourselves to inform you of the following:

On the website and the Call Center of NaturalSem, LLC  with address at 1832 Snake River Rd Suite D, 77449 Katy, Texas  we are committed to protecting your privacy. This Privacy Notice details the information that you provide us with, how we collect it, what we do with it and how we protect it.

Contact form

You can contact us by writing an email and send it to the email address:, or 1832 Snake River Rd Suite D, 77449 Katy, Texas, Attention- Protection of Personal Data.

For what purposes do we collect and use your personal information?

The personal data collected will be used only and exclusively for the following purposes that are necessary for the service requested: follow up, update and confirm the product delivery service, send requested quotes, and follow up on your orders and / or services requested.

Additionally, we will use your personal information for the following purposes that are not necessary for the service requested, but that allow us to facilitate and provide better service and offer our products and services: conduct surveys about the service contracted, as well as for you to receive e-mail or telephone information about the promotions and additional services that we or our business partners offer you.

Participation in promotions

The data processing derived from the participation in promotions made by NaturalSem, LLC, will be duly detailed in the corresponding databases and information that NaturalSem, LLC. makes available to the general public. Nonetheless, the user is informed, by way of an enunciative and non-limiting nature, that he / she decides to participate in them, that his / her data may be processed for the purpose of managing their participation, including verifying that the user meets the necessary requirements to receive the promotion.

Communications for the User

In order for NaturalSem, LLC., to properly manage its relationship with the user, NaturalSem, LLC, may send you electronic communications. These communications will be (i) those necessary for the activation of your user account; (ii) moderation messages; (iii) password changes; (iv) messages necessarily linked to the development of a promotion in which the user participates.

Likewise, if the user has accepted to receive commercial communications by electronic means such as electronic mail or any other equivalent means of electronic communication, these being understood as any form of communication aimed at the promotion, directly or indirectly, of the image or of the goods or services of a company you will receive such commercial communications in your personal e-mail indicated for such purposes.

Other recipient of the information

NaturalSem, LLC, warns the user that he is only responsible and guarantees the confidentiality, security and treatment of the data in accordance with this notice, regarding the personal data that he collects directly from the user through this website, not having any type of responsibility with respect to the treatments and subsequent use of personal data that could be made by third party service providers who have access to user information because of the relationship that in this act the user establishes with NaturalSem, LLC.

Third party service providers of the information society shall be understood, without limitation, those natural or legal persons who provide the following services: (i) Transmission by a communication network of data provided by the recipients of the service. (ii) Access services to said network. (iii) Data storage or hosting services. (iv)

Provision of content or information.

Also, NaturalSem, LLC is not responsible for the data treatments carried out by third parties that have hyperlinks on the website of NaturalSem, LLC, or those responsible to whom through hyperlinks NaturalSem, LLC, refers users of your website.

Cookies and web beacons

NaturalSem, LLC uses “cookies” to recognize you when you use or return to their websites. A “cookie” is a small text file that a website or an email can register in your browser and store it on your hard drive.

You can choose to browse the Shell websites without accepting cookies.

Cookies allow NaturalSem, LLC, to recognize it from page to page, and support its operations with NaturalSem, LLC, Without the cookies enabled, you may browse the websites of NaturalSem, LLC, but it is possible that I can not use some features of it.

This information is collected to allow websites to operate correctly, evaluate the use of the website and support promotional campaigns.

On the other hand, web beacons are images inserted in an Internet page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user’s IP address, duration of interaction time on said page and the type of browser used, among others. NaturalSem on its website uses cookies to record the information of the session, such as services added to the reservation or specific information on which pages you visit as a user, but such information is used on an anonymous and aggregated basis in such a way that you can not be identified in it.

Links to third-party websites

The Privacy Notice of NaturalSem, LLC, only concerns the website of our property. This does not include links to third-party websites. The use of the information collected by these sites is, in its entirety, the responsibility of the websites of third parties. You should consider that other organizations have their own privacy notices regarding the collection and use of personal information, as well as the use of cookies. If you are concerned about the use that other websites might give your information, we recommend that you read their privacy policy or contact the organization that owns the website.

Follow us on social networks

NaturalSem, LLC, makes the user’s knowledge that is or can be present in social networks, such as Facebook, Twitter, YouTube and Instagram. The treatment of the data of the users who become followers of the official pages of NaturalSem, LLC, will be governed by the conditions foreseen in the terms and conditions of the corresponding social network by virtue of which any data that the social network require it to be collected is the responsibility of this and not NaturalSem, LLC, so it is recommended access to the privacy policy and terms of use of the aforementioned pages or, where appropriate, the social network itself, in order to know the information derived from the processing of personal data and especially the conditions and purposes to which the data that forms part of the user’s profile will be destined.

In this regard, the user is informed that the possibility of following and becoming a fan of NaturalSem, LLC, is made available to them on the various social networks mentioned, as well as any others indicated on this website. Regarding the social network services in which NaturalSem, LLC has created or even created its own official website, the possibility has been provided on the website for the user to mark the icon of the social network and directly access the official page created by NaturalSem, LLC, becoming a fan or follower of it. NaturalSem, S.A de C.V., is responsible for the administration of said pages as long as they are official pages and therefore have been created by NaturalSem, LLC. However, NaturalSem, LLC, does not take responsibility for the non-official pages that third-party users create on social networks.

The user is reminded that NaturalSem, LLC, may remove from the official site any information that goes against the rules established in the general conditions of use of its official website as well as against the provisions of this Notice. In the same way, social networks will be able to eliminate those contents that, either officially or through a complaint from another user, go against the mentioned norms.

To make any query regarding the data processing performed by NaturalSem, LLC, the user can contact us, at the address shown below

Online store

The security and confidentiality of the data that the users provide when contracting a service or buying a product in the online store will be protected by a secure server, in such a way that the sent data will be transmitted encrypted to ensure its safekeeping.

Return Policy:

For all purchases made by in case there is a manufacturing defect, any refund will have an effective event as long as it is within 30 days of the payment being made. The shipment of goods to our offices is the responsibility and responsibility of the buyer. There is no refund on shipping costs. If the User wishes to make a guarantee valid and / or return an acquired product, because it presents a flaw, we invite you to contact us at our customer service telephone number (346) 277-3339 or send us an email to, for any claim or request for information about your orders it is essential to have the information of your order at hand.

Shipping policies:

The shipments are made by the courier company Estafeta.

Your shipment will be deposited to the courier company in a period of 24 hours to 72 business hours after receiving and confirming your payment, depending on stocks and queued orders. The delivery time of the courier company is 3 to 7 business days depending on the postal code.

It is the user’s responsibility to provide their data correctly in order to make the shipment. The introduction of false or incorrect data for the delivery of the order is under the responsibility of the user and if it is generated, it must assume the additional shipping costs derived from the incident, or the order will be canceled without responsibility for NaturalSem, LLC. no refund of money.

NaturalSem, LLC It does not assume responsibility in case of delivery delays, attributable to Estafeta although it emphasizes that this parcel company has a delivery guarantee for all shipments. In case of theft or loss it is important to make the corresponding claim to Estafeta, it should be noted that in case of theft or loss there is no guarantee of payment through Estafeta unless the insurance is purchased with a value of 1.2% of the total purchase . It is important to mention that insurance must be requested in advance for your order at so that it can be insured before shipment.

NaturalSem, LLC reserves the right to use other means to deliver your orders in case of any contingency.

If the user does not find at home when Estafeta passes to deliver your package, this company will make ONE (1) more attempt to deliver the item within two days; If you can not get it, it will be at the office closest to your home so you can pick it up with your official ID in the form “Delivery to Occurs.” If the User does not pick up his package in a week, it will be returned to NaturalSem, LLC., and he will have to pay a new shipment in TARIFA PLENA according to its weight and volume.

Currently the delivery of orders in international addresses is not available, only within the Mexican Republic.

The items are packaged for your care and protection, so we do not have special wrappings

Any doubt, disagreement or incident that may arise from a transaction made in  that is not included in these purchase policies, please notify us by email and together We will analyze your case to find the most just solution for both parties.